Man with Van Kensal Green Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Kensal Green provides removal and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 We, us, our means the provider of removal and man and van services trading as Man with Van Kensal Green.

1.2 You, your means the client, customer or person who books or uses our services, including any person acting on their behalf.

1.3 Services means any removal, transport, delivery, loading, unloading, packing, unpacking, furniture assembly, or related services that we agree to provide.

1.4 Goods means the items, belongings, furniture, equipment, personal effects, and any other property which are the subject of the services.

1.5 Service address means the property or location from which the goods are collected, delivered, or otherwise handled in the course of the services.

2. Scope of Services

2.1 We provide man and van and small removals services, including collection, transport and delivery of goods, subject to these terms.

2.2 We reserve the right to refuse to transport any goods which in our reasonable opinion may be dangerous, illegal, unsafe, or likely to cause damage to persons, property or other goods.

2.3 Our services are provided on the basis that you have full authority to arrange the removal and to enter into this agreement for all persons who have an interest in the goods.

3. Booking Process

3.1 Bookings may be made by you through our accepted booking channels. By requesting a booking you confirm that all information you provide is accurate, complete and up to date.

3.2 When you request a quotation we will provide an estimate based on the information you supply about the addresses, access, size and number of items, and any special requirements.

3.3 A booking is not confirmed until we have accepted your request and you have received confirmation of the booking together with the agreed date, time and charges.

3.4 It is your responsibility to inform us in advance of:

(a) any access restrictions, including parking limitations, narrow streets, low bridges, or vehicle height limits;

(b) the presence of stairs, lifts, long walks to the vehicle, or other access issues which may affect the time or method of providing the services;

(d) any other circumstances which may reasonably affect the booking or the quotation.

3.5 If the information you provide is inaccurate or incomplete, we may adjust the price, change the vehicle or staff allocation, or in some cases refuse to proceed with the service. Additional charges may apply where the actual work required exceeds the scope initially described.

4. Prices and Quotations

4.1 Quotations are based on the information supplied by you and are usually given as a fixed price or an hourly rate with a minimum charge. The basis of your quotation will be stated when it is provided.

4.2 Quotations do not include parking fees, congestion or clean air zone charges, tolls, ferry charges, customs duties, or other third party costs unless expressly stated. These will be payable by you in addition to our charges.

4.3 We may revise a quotation if:

(a) the work is not carried out within 30 days of the quotation date;

(b) you request additional services or changes to the agreed plan;

(d) there are delays beyond our reasonable control that extend the time required to complete the service.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, payment is due either in full in advance or immediately upon completion of the service, depending on the type of booking. The payment terms applicable to your booking will be confirmed at the time of reservation.

5.2 We accept payment by the methods we make available from time to time. You are responsible for ensuring that funds are available and that payment is made in cleared funds.

5.3 If a deposit is required, it must be paid within the time specified. We may cancel your booking if the deposit is not received in time.

5.4 If you fail to pay any amount due under these terms, we may:

(a) charge reasonable interest on overdue amounts until payment is made in full; and

(b) retain possession of any goods in our custody until all outstanding charges and costs have been paid.

5.5 You are liable for any additional charges arising from:

(a) waiting time caused by delays in gaining access, obtaining keys or your failure to be ready at the agreed time;

(b) additional labour required due to unforeseen difficulties in moving items safely;

(c) parking penalties or charges incurred as a direct result of the lack of suitable legal parking spaces made available by you.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice through our accepted communication channels.

6.2 If you cancel a booking, the following cancellation charges may apply:

(a) cancellation more than 48 hours before the scheduled start time: no cancellation fee, any deposit may be refunded or held against a future booking at our discretion;

(b) cancellation between 24 and 48 hours before the scheduled start time: a reasonable cancellation fee may be charged, which may include retention of part or all of any deposit paid;

(c) cancellation less than 24 hours before the scheduled start time or failure to be present when we arrive: you may be charged up to the full quoted amount.

6.3 If you wish to change the date, time or scope of work, we will try to accommodate your request but cannot guarantee availability. Changes may result in an adjusted price.

6.4 We reserve the right to cancel or postpone a booking where:

(a) circumstances beyond our control make it unsafe or impractical to carry out the work;

(b) you have not provided accurate information or necessary confirmations;

6.5 If we cancel a booking other than for your breach of these terms, we will refund any deposit or prepayment you have made and our liability will be limited to that refund.

7. Your Responsibilities

7.1 You are responsible for:

(a) ensuring that all goods are properly packed and prepared for transport unless you have specifically booked packing services;

(b) disconnecting, defrosting and preparing appliances in accordance with manufacturer instructions;

(d) supervising loading and unloading if necessary and ensuring that nothing that should be moved is left behind, and nothing is taken away in error.

7.2 You must not pack or request us to move:

(a) flammable, explosive, corrosive, hazardous or illegal substances;

(b) live animals, plants or perishable goods likely to deteriorate;

(c) cash, jewellery, watches, precious metals, securities, important documents or items of exceptional value, unless we have explicitly agreed in writing.

7.3 You must ensure that we have suitable access to both collection and delivery addresses, including reserved or available legal parking for our vehicle.

7.4 You agree to indemnify us against any loss, damage, cost or claim arising from your breach of these responsibilities.

8. Liability and Limitations

8.1 We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods is subject to the limitations set out in this section.

8.2 We will not be liable for:

(a) loss or damage arising from your failure to pack goods properly where packing was your responsibility;

(b) damage to furniture or items that require disassembly or reassembly, unless we have been contracted to perform that work and you have provided any special instructions required;

(c) loss or damage to the internal workings of electrical or mechanical items, unless there is clear external damage caused by our negligence;

(d) wear and tear, scratches, or minor marks that are consistent with normal handling;

(e) loss or damage to items of high value that you have not declared in advance.

8.3 To the maximum extent permitted by law, our liability for loss or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement or repair cost up to a fair limit typical for man and van services, unless otherwise agreed in writing prior to the move.

8.4 We will not be liable for any indirect, consequential or purely economic loss, including loss of profit, business, revenue, anticipated savings or opportunity.

8.5 Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.

8.6 You must inspect goods as they are unloaded and raise any visible concerns with us on the day of the move wherever reasonably possible. Any claim for loss or damage should be notified to us as soon as practicable and supported by evidence.

9. Delays and Events Beyond Our Control

9.1 We will make reasonable efforts to carry out the services at the agreed time, but times are estimates and not guaranteed.

9.2 We shall not be liable for any delay or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, traffic congestion, breakdowns, public transport disruptions, strikes, civil unrest, or acts of public authorities.

9.3 If an event beyond our control occurs, we will contact you as soon as reasonably possible and agree an alternative arrangement where appropriate.

10. Parking, Access and Property Damage

10.1 You are responsible for arranging any permits or permissions required for parking near the service addresses. If suitable legal parking is not available, we may either park as close as lawfully possible or decline to proceed, and additional charges may apply for waiting time or rearrangement.

10.2 We will take reasonable care when entering and moving around your property. However, we are not liable for damage to driveways, gardens, paths or other surfaces resulting from the movement or parking of vehicles requested or permitted by you.

10.3 If access is limited or requires the use of window removals, rope, specialist equipment or additional staff, this must be agreed in advance. Additional charges may apply.

11. Waste, Disposal and Environmental Regulations

11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and cannot remove or transport household refuse, rubble, construction waste, or hazardous materials unless expressly agreed and compliant with law.

11.2 If you request us to dispose of unwanted items, this will be treated as a separate service and may be subject to additional fees, including any charges at licensed waste or recycling facilities.

11.3 You must not present for transport any item that is classed as hazardous or controlled waste, including but not limited to chemicals, paint, asbestos, gas bottles, fuel, oils, or clinical waste. If such items are discovered, we may refuse to move them and you may be responsible for any costs or penalties incurred.

11.4 We may refuse to leave items on the public highway where doing so would breach local or national regulations regarding fly-tipping or waste disposal.

12. Insurance

12.1 We maintain insurance cover appropriate for a man and van removal service, subject to the policy terms, conditions and exclusions.

12.2 You are encouraged to arrange your own additional insurance cover for goods in transit or high-value items, particularly where their value exceeds typical limits for small removal services.

12.3 Any claim may be subject to the conditions and procedures specified by our insurers, including the requirement for timely notification and proof of value.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can attempt to resolve it informally.

13.2 We aim to handle complaints fairly and promptly. You agree to provide reasonable detail and evidence to support any complaint.

13.3 If a dispute cannot be resolved informally, the parties may consider mediation or other alternative dispute resolution procedures before resorting to court proceedings where appropriate.

14. Privacy and Data Protection

14.1 We will process personal information which you provide in connection with the booking and provision of our services in accordance with applicable UK data protection laws.

14.2 Your details will be used to manage your booking, deliver our services, handle payments, and for related administrative purposes. We will not sell your personal data to third parties.

14.3 We may retain records of bookings and communications for a reasonable period to comply with legal obligations and to manage our business.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any changes that are required by law or regulation may apply immediately, including to existing bookings where necessary to comply with legal obligations.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the provision of our services and supersede any prior discussion, correspondence or representation.

18.2 You acknowledge that you have not relied on any statement, promise or representation that is not set out in these Terms and Conditions or in writing in the quotation or booking confirmation.

By proceeding with a booking and using the services of Man with Van Kensal Green, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.