Man With Van Kensalgreen Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Kensalgreen provides moving, lifting, transport and related services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are intended to create a clear and fair framework for both parties, covering the booking process, payment arrangements, cancellation rights, liability limits, waste handling rules, and the law that applies to the agreement.

Man with van Kensalgreen services are offered subject to availability and to the accuracy of the information supplied by the customer. The customer must ensure that all details provided before the booking are complete and correct, including the collection and delivery addresses, access conditions, type and quantity of items, parking restrictions, carrying requirements, and any items that need special handling. If a quote has been based on incomplete or inaccurate information, the company may adjust the price, amend the service, or refuse to proceed where safety or practicality is affected.

The service may include loading, unloading, furniture transport, local or long-distance removal support, and similar moving assistance. However, nothing in these terms requires the provider to carry out work that is unsafe, unlawful, or outside the agreed scope. Man with van Kensalgreen reserves the right to decline any item that is prohibited by law, hazardous, excessively heavy, improperly packed, or likely to damage vehicles, property, or other goods in transit.

Booking Process

A booking becomes effective only when the customer accepts the quote and the service provider confirms the job. A quotation may be given verbally or in writing and may be based on an hourly rate, fixed price, minimum charge, or a combination of these methods. Unless stated otherwise, quotations are valid only for the period specified in the offer or, where no period is stated, for a reasonable time.

Customers must provide honest and complete booking details. This includes the volume of items, the number of flights of stairs, any lift access, the presence of narrow hallways or difficult entry points, and whether additional staff or equipment may be needed. Man With Van Kensalgreen may rely on the information supplied when assessing the price and the resources required. If the customer changes the job after booking, the company may revise the quotation, extend the time booked, or require a new agreement.

Bookings may be subject to arrival windows rather than a guaranteed minute-by-minute time. Delays caused by traffic, road closures, weather, loading restrictions, or events outside the provider’s control do not automatically give rise to compensation. The customer must ensure that the vehicle can be parked legally and that access is available at the agreed times. Where parking permits, loading bays, or site permissions are required, these are the customer’s responsibility unless expressly agreed otherwise.

Payments and Charges

Payment terms may vary depending on the nature of the job, but unless otherwise agreed, payment is due on completion of the service or at the time requested on the invoice. The company may ask for a deposit, part-payment, or full advance payment for certain bookings, especially where vehicle reservation, staff scheduling, or materials are required. Accepted payment methods may include bank transfer, card payment, or other approved methods notified to the customer in advance.

All prices are stated in pounds sterling unless otherwise specified. Prices may include labour, mileage, vehicle use, and standard moving equipment, but do not necessarily include parking charges, congestion-related costs, tolls, ferry fees, disposal charges, or specialist handling unless the quotation says so. If the job exceeds the agreed time or scope, additional charges may apply at the published rate or at a reasonable rate communicated to the customer.

Man with van Kensalgreen may charge waiting time where delays are caused by the customer, building access issues, delayed release of keys, incomplete packing, or missing permits. If the customer requests extra stops, extra lifting, dismantling or reassembly, or movement of additional items not listed in the booking, the price may be adjusted accordingly. An invoice or receipt may be issued once payment has been processed.

Cancellations, Rescheduling and Non-Attendance

Customers may request cancellation or rescheduling, but the amount refunded, if any, will depend on the notice given and whether costs have already been incurred. If a booking is cancelled well in advance and no costs have been incurred, a full or partial refund may be given at the company’s discretion. Where a vehicle, driver, or team has already been allocated, reasonable administrative or scheduling charges may be retained.

If the customer cancels at short notice, fails to provide access, is not present at the arranged time, or does not make the goods available for collection, the company may treat the booking as a late cancellation or non-attendance and charge the relevant fee. For fixed-price jobs, the company may charge for lost time, travel, and any preparatory work already completed. Repeated rescheduling requests may be declined if they disrupt staffing or route planning.

Cancellations by the provider are rare but may occur due to vehicle failure, severe weather, safety concerns, road conditions, or circumstances beyond reasonable control. In such cases, the provider will normally seek to rearrange the service or issue a refund for any amount paid in advance for the cancelled portion. Man with van Kensalgreen is not responsible for indirect losses arising from a cancelled or rearranged booking, except where liability cannot legally be excluded.

Customer Responsibilities

The customer must pack items securely unless packing has been expressly included in the service. Fragile items should be suitably protected, and the customer remains responsible for the contents and condition of items that they have packed themselves. Any items of special value, such as jewellery, documents, cash, irreplaceable records, or sentimental objects, should not be entrusted to the vehicle unless the company has agreed in writing to carry them and any declared value has been accepted.

The customer must ensure that goods are fit for transport, correctly labelled where needed, and free from contamination, pests, or prohibited contents. Dangerous items, including but not limited to flammable liquids, gas cylinders, explosives, corrosive substances, firearms, and illegal goods, must not be handed over for carriage. If such items are discovered, the company may refuse them, stop the job, notify the relevant authorities where required, and charge the customer for any resulting costs.

The customer must provide safe access to the property and notify the company in advance of any risks such as aggressive animals, broken lifts, weak flooring, restricted entry, or items requiring special handling. If the customer’s instructions are misleading or incomplete, and this causes delay, damage, or extra work, the customer may be charged for the resulting costs. Man With Van Kensalgreen expects reasonable cooperation at both collection and delivery points.

Liability and Limitations

The company will take reasonable care when handling and transporting goods, but its liability is limited to losses caused by proven negligence, breach of contract, or failure to exercise reasonable skill and care. The provider is not liable for damage caused by items being inadequately packed, for wear and tear, for pre-existing defects, or for damage arising from the customer’s instructions. Any claim must be supported by evidence and notified promptly so that it can be investigated.

Where the company is responsible for loss or damage, its liability may be capped at the lower of the repair cost, replacement value, or an amount reasonably recoverable under the booking terms, unless a higher level of protection has been agreed in writing and paid for. The company does not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Nothing in these terms affects statutory consumer rights.

The company is not liable for delays caused by traffic, weather, road closures, acts of public authorities, industrial action, or other events beyond reasonable control. Nor is it liable for losses that are indirect or consequential, such as loss of earnings, missed appointments, loss of business opportunity, or emotional distress, except where such exclusion is prohibited by law. Man with van Kensalgreen recommends that the customer arranges appropriate insurance for high-value or fragile goods if extra cover is needed.

Waste Regulations and Disposal

Where the service includes removal of unwanted items, the customer must be clear whether goods are to be delivered elsewhere, stored, rehomed, or disposed of. The company will only dispose of waste where this has been agreed and where disposal is lawful. The customer must not present prohibited waste, hazardous waste, or any items that require a specialist waste carrier unless the company has confirmed that it is properly authorised and willing to handle such material.

All waste handling must comply with UK environmental rules and local authority requirements. The customer remains responsible for declaring the nature of the waste accurately. If items are contaminated, include electrical equipment, paint, chemicals, mattresses, appliances, or mixed waste streams, the company may apply additional fees, request more information, or refuse collection. Man with van Kensalgreen may ask the customer to separate items or to provide evidence that the waste can be lawfully transferred.

The customer must not ask the company to dump items unlawfully, to leave waste on public land, or to transfer waste to an unlicensed site. If the customer misdescribes waste or instructs unlawful disposal, the customer will be responsible for any fines, penalties, claims, or expenses arising from that conduct, except where the company itself has acted unlawfully. The company may keep records of waste transfers and disposal arrangements where required by law.

Completion of Services

A job is treated as complete when the agreed items have been delivered, unloaded, or otherwise handled in accordance with the booking. If the customer or an authorised recipient is unavailable at the delivery point, the company may place the goods into safe storage, return them to the origin, or make another reasonable arrangement, and the customer may be charged for any additional time or transport involved. Any complaint about missing items must be raised promptly after completion.

The customer should inspect goods and property as soon as reasonably possible after delivery. If damage or loss is alleged, the customer should provide a clear description of the issue and any supporting evidence. The company may need access to the goods, packaging, or affected property to assess the claim. Failure to notify a problem promptly may make investigation more difficult and may affect the outcome of any claim.

If the service includes assembly, disassembly, or positioning of items, the company will exercise reasonable care but does not guarantee perfection where existing fittings, furniture condition, or manufacturer instructions create practical limits. The customer is responsible for ensuring that items are suitable for reassembly and installation. Man With Van Kensalgreen may refuse to move items that are unsafe to dismantle or reassemble within the agreed booking.

Force Majeure, Data, and General Terms

The company shall not be in breach of these terms if performance is prevented or delayed by events beyond reasonable control, including extreme weather, accidents, fire, power failures, labour disputes, civil disturbance, or governmental action. In such situations, the company may suspend the service, rearrange the booking, or terminate the affected portion without liability for indirect losses. Any sums already paid will be dealt with fairly and in accordance with the circumstances.

Personal information supplied for booking and administration purposes will be used only for legitimate business purposes, including quotation, scheduling, invoicing, record-keeping, and handling claims. Information may be retained where necessary for legal or accounting reasons. The company will take reasonable steps to keep information secure, but the customer should avoid sending unnecessary sensitive data. Man With Van Kensalgreen will not sell customer data for marketing purposes unless the customer has separately consented.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in effect. A failure by the company to enforce any right on one occasion does not waive that right on any later occasion. These terms, together with the accepted quotation and any written agreement, form the entire agreement between the parties in relation to the service, unless a court determines otherwise.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the quotation, the booking, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any consumer protection rights apply, nothing in these terms is intended to remove or reduce those rights.

By proceeding with a booking, the customer confirms that they have read and understood these terms and agree to comply with them. The parties acknowledge that a professional moving service depends on accurate information, lawful conduct, and reasonable cooperation. Man with van Kensalgreen aims to provide a reliable and transparent service within a clear contractual framework.

Where a question arises about interpretation, the terms should be read in a commercially sensible way and, where possible, in a manner that reflects the ordinary understanding of a UK service agreement. The customer is encouraged to review the terms carefully before confirming any booking, especially where large, fragile, valuable, or restricted items are involved.